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Terms & Conditions

By booking or travelling with Southeast Shuttle Ltd. (“Southeast Shuttle”), passengers agree to the following terms and conditions.

Fares & Payment

Fares are subject to change. Unless otherwise stated, standard Southeast Shuttle fares are charged per vehicle, not per passenger. Seat-sale fares offered through third-party platforms such as Kodago are priced separately per passenger.

Standard & Private Transportation

Standard transportation does not guarantee exclusive use of a vehicle. Southeast Shuttle may combine compatible passenger bookings where operationally appropriate. Customers who require exclusive use of the vehicle may select a Private Trip Upgrade, subject to availability.

Cancellations & Changes

Optional cancellation insurance provides a full refund when a trip is cancelled at least 24 hours before departure.

Without cancellation insurance, payments are non-refundable. Passengers may:

• Change their travel date or time at least 4 hours before departure, subject to availability; or
• Request a travel credit up to 4 hours before departure for use toward future Southeast Shuttle transportation.

No refund or travel credit will be issued for cancellations made within 4 hours of departure or for no-shows.

Flight Delays

If an airline delay affects an airport pickup, please notify Southeast Shuttle as soon as possible. We will make reasonable efforts to accommodate the new arrival time, subject to driver and vehicle availability.

Travel Times & Delays

Southeast Shuttle makes every reasonable effort to provide timely service. Travel and arrival times cannot be guaranteed due to weather, road conditions, traffic, flight delays, emergencies or other circumstances beyond our reasonable control.

Passengers & Conduct

Passengers must follow reasonable driver instructions and behave in a safe and respectful manner. Southeast Shuttle may refuse or discontinue service if a passenger is abusive, threatening, dangerously intoxicated, disruptive or presents a safety risk.

Smoking, vaping and cannabis use are prohibited in all Southeast Shuttle vehicles. Alcohol may not be consumed in the vehicle.

Children

Passengers under 16 must travel with an adult. Parents or guardians are responsible for providing any legally required child or booster seat and ensuring it is properly installed.

Baggage

Standard luggage allowance is one suitcase and one carry-on per passenger, subject to vehicle capacity. Oversized or additional items must be arranged in advance.

Passengers are responsible for ensuring fragile or valuable items are appropriately protected. Southeast Shuttle is not responsible for ordinary loss or damage to baggage except where required by law.

Mobility & Accessibility

Folding wheelchairs, folding walkers and similar mobility aids can generally be accommodated, subject to available vehicle and storage capacity.

Our current vehicles are not equipped to transport passengers who must remain seated in a wheelchair during travel. Passengers must be able to transfer into and out of the vehicle independently or with assistance from an accompanying support person. Drivers may provide reasonable minor assistance when safe and appropriate.

Please advise us about mobility equipment when booking so we can arrange the most suitable vehicle.

Animals

Service animals are welcome in accordance with applicable law. Other animals may be accepted only with prior approval and may be subject to vehicle, seating and safety requirements. Please contact Southeast Shuttle before booking transportation with an animal.

Food & Beverages

Water in securely closed containers is permitted. Other food and beverages may be restricted to help keep our vehicles clean and comfortable for all passengers. Hot food and open hot beverages are not permitted.

Lost Property

Items left in a Southeast Shuttle vehicle will be held for up to 28 days where reasonably possible. Passengers are responsible for any delivery, shipping or other costs associated with returning lost property.

Vehicles & Operations

Southeast Shuttle may substitute vehicles, drivers or adjust routing when reasonably necessary to provide service safely and efficiently.

Seat Sales

Discounted seats may occasionally be offered on select trips through Kodago or other approved platforms. Seat-sale fares are per passenger and may have different pricing, schedules and conditions from Southeast Shuttle’s standard transportation services.

Safety & Emergencies

Passengers must follow driver instructions during emergencies, breakdowns or other safety-related situations. Southeast Shuttle may alter, interrupt or discontinue a trip when necessary for passenger or driver safety.

Liability

Southeast Shuttle is not responsible for losses caused by circumstances outside its reasonable control, including weather, road closures, traffic, flight disruptions or other unavoidable delays. Nothing in these terms limits any rights or liabilities that cannot legally be excluded under applicable law.

Senior Discount

Passengers age 65 and older are eligible for a $5 discount per eligible vehicle trip. The senior discount must be selected at the time of booking and cannot be applied retroactively.   

Questions?

If you have questions about your booking or these terms, please contact Southeast Shuttle before travelling.